Graduate Customer Service Officers at United Bank for Africa Plc (UBA)

United Bank for Africa (UBA) Lagos, Nigeria Apr 26, 2018Full time Customer ServiceJOB DESCRIPTIONUnited Bank for Africa Plc (UBA)  is seeking to employ suitable and qualified applicants to fill the position of  Graduate Customer Service Officers.The Position is based in Nigeria.Reference No: UBAAbuja/NorthCentralCSO/FTO2018Location: North Central, Nigeria: Municipal Area Council, Abuja (FCT), Nigeria; Makurdi, Benue, Nigeria; Lokoja, Kogi, Nigeria; Ilorin South, Kwara, NigeriaContract Type: PermanentJob Functions: BankingIndustries: Financial ServicesJob ObjectiveTo ensure the business office provides excellent quality banking service to all customers.To maintain contact with new and existing customers on routine account management activities.To engage customers in cross selling of the bank’s products and services including E-salesRole and ResponsibilitiesCustomer Relations Management/Sales:Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.Engage customers to cross sell bank products and servicesIncrease product sales, and customer loyalty by maintaining good client relationship.Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standardEnsure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.Ensure proper documentation for all new and existing accounts.Ensure timely opening of new accounts on the system.Support branch sales and service team.Cheque book issuance and maintenance.Dormant account reactivationMeeter/GreeterCustomer Service Ambassador:Service ImprovementEnsure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.Service Issues Resolution:Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.Follow up customers with pending cases, and keep him/her informed.Compile and publish customer satisfaction score dailyDownload Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.Requirements     Educational Qualification:Minimum Educational level - B.Sc. in any related disciplineAge: 27 years and belowExperience (Optional):Prior experience in banking operations is highly desirableRelevant banking experience preferably supporting retail customersSales knowledge, skill & experience (added advantage)Knowledge:Sound knowledge of Banking products and servicesGood understanding of the operational, credit and regulatory risks facing the businessBusiness Development and acquisitionKey Skills:Excellent customer service orientationHigh level of integrityGood verbal & written communication skillsSelling skillsFocused, Motivated & Results OrientedPaying attention to detailsGood interpersonal skillsFast and error-free processingStrong problem resolution skillsSelling & Marketing Skills

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